Ordering FAQ
How can I place an order?
Pepmic accept online, phone, fax, and email orders.
For custom made products, such as custom gene, peptide, protein and antibody project, please request a quote first.

How will I know if you have received my order?
You will receive email notification to confirm your order and ordering details.

How soon can you ship?
Once your order is confirmed, we can ship within 1-2 days for any in stock products. If we don't have an item in stock, we will inform you about availability before processing your order. For custom made products, please refer to the quote for estimated delivery time.

What are your payment terms? Can I pay with a credit card?
Net 30 days with established credit. We accept
check, bank wire and Paypal.

What are your shipping terms?
FOB Pepmic shipping points.
Most orders are shipped by FedEx/DHL, unless otherwise requested.
Shipping fees will be incurred by the customer for partial order shipments.

What currency are the prices shown in?
All prices are shown in US dollars.
Please request prices in another currency if needed.

Do you ship internationally? How long will it take to ship?
Yes, we ship internationally.
Delivery in Asian countries is 2 days by FedEx/DHL international priority services.
To Europe, USA, it normally takes 3-4 days.
For other countries, please enquire.